Service Coordination

The Arc of Monroe County Medicaid Service Coordination program provides a personalized one-on-one approach, enabling individuals with intellectual and/or other developmental disabilities to achieve self-fulfillment and success. The Arc's Service Coordination department focuses on building long relationships between the Medicaid Service Coordinator, the individuals and their families we serve.

Eligible individuals choose a Medicaid Service Coordinator, whose role is to research available options and resources. The Arc prides themselves in focusing on doing what is best for the individual. The Service Coordinator helps individuals and their families make educated choices about housing, employment, family cash reimbursement, day habilitation, community habilitation, guardianship, Special Sitters, self advocacy and recreational activities, allowing persons with intellectual and other developmental disabilities to live as independently as possible. Some of the options available include Person Centered Planning and Informed Choice.